The Customer Service Associate is responsible for developing and delivering training programs to equip our customers with the knowledge and skills to maximize the value of our offerings. You will play a key role in driving customer adoption, satisfaction, and retention.
Responsibilities
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Design and deliver comprehensive training programs for new and existing customers on Bald Puppies Solutions Inc. products and services
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Conduct training needs assessments to identify customer knowledge gaps and tailor programs accordingly
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Develop and maintain training materials, including presentations, user guides, and online resources
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Deliver training sessions in various formats, including in-person, virtual, and on-demand
- Track customer progress and measure the effectiveness of training programs
- Provide ongoing support to customers after training completion
- Collaborate with the product development team to ensure training materials are aligned with product updates
- Stay up-to-date on the latest industry trends and best practices in customer success
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Attend mandatory company-provided seminars/workshops on Anti-Money Laundering Act (AMLA), Data Privacy Act (DPA), Philippine Labor Law, and Cybersecurity
Qualifications
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Bachelor's degree in Business Administration, Training & Development, or a related field (preferred)
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Strong understanding of adult learning principles and instructional design
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Excellent communication, presentation, and facilitation skills
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Ability to develop engaging and interactive training content
- Proven ability to track and measure the effectiveness of training programs
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Passion for customer success and a commitment to continuous learning
Requirements
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Certificate of Employment from previous employer (if applicable)
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Police Clearance
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Barangay Clearance
- NBI Clearance
- Birth Certificate
- Medical Certificate
- Transcript of Records
- Picture with white background (1x1)
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Government IDs/Number (SSS, PagIbig, Philhealth, TIN)
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
